Top Companies Alleviating Business Processes With Automation
Business process automation allows companies to reduce money losses, save time as well as increase profit and competitive advantage. However, this is a shortlist of what automation can offer you. Now you can automate almost any process in the business - sales, marketing, project management, accounting, or financial reporting, thereby freeing up time for improving the company's development strategy.
As you can see on the chart, business process automation has become part of many business sectors, most of which use various tools to optimize everyday tasks and processes.
Business process automation provides not only a business management tool, but also facilitates decision-making greatly. Therefore, many industries understand the benefits of implementing automation tools. They want to manage the business as a whole, where all processes are connected, and data management does not lead to errors and delays. Nevertheless, the more processes there are, the more tricky it becomes to keep everything under control. Here, automation comes into play.
Automation is penetrating the business as a combination of various technologies and directions. The chart above shows what industries are great in demand and most needed to invest.
So, how does automation improve workflow in companies? Let’s take a look at a few examples.
Onboarding process automation
Issue: Company faced issues with the onboarding process within the company. Managing a large number of candidates was quite difficult. As a result, the process became time-consuming. It led managers to the situation when they started losing valuable candidates.
Solution: The company has integrated an automation tool optimizing several HR processes in one online environment. Moreover, this tool integrates with other platforms, that enhance the capabilities and allow to manage different tasks in one place. The system includes features for payroll, data security, and other manual activities that have taken a lot of time.
Outcome: The automation tool integration made it possible to save 300 hours per year and allows HR-managers to be focused on the team development strategy. The transformation of business processes saved workers 1000 hours. Thus, employees get simplified onboarding stages and complete about 95% tasks on time.
Customer relationship management automation
Issue: Company provides cybersecurity services. The main issue was related to customer management. On the one hand, clients complained about poor customer experience. This affected the level of service delivery. On the other hand, employees needed more opportunities to increase their productivity and understand the customers’ needs. It applies to the use of outdated management systems.
Solution: The company decided to integrate the cloud CRM system and automate key processes. The tool improved the collaboration and communication with customers, allowing them to be managed separately as the system includes opportunities for managing customers and leads. Moreover, since the system is scaled, the company can easily add the necessary functionality to perform other tasks.
Outcome: The new system made it possible to manipulate data, keep all customer information in one database, and optimize operations by 70% compared to the previous result. This model has opened up new opportunities for managing more than 66,000 products in a single interface.
Invoice processing automation
Issue: Company is a service provider of electronic products. The company's employees had a deal with a great number of customers. Managers were estimating costs associated with innovative solutions and products.
Processing of 1000 invoices daily was increasing the time for manual data entry. Since almost all stages of requests were repeated, and managers needed to enter the same information, the company decided to integrate a tool that would manage data flows.
Solution: In order to simplify the process, the company decided to automate the creation and processing of invoices. The solution made it possible to automate standardized manual tasks. It covers the logging keeping using customer data. It allowed to reduce paperwork and stimulate the process of automated payment.
Income: Now, it takes about three minutes to process an invoice. This is 54% less than when manually filling out documents. Automation saves 100-120 hours per month and also increases customer satisfaction due to timely service delivery. Moreover, the company can spend additional time working more closely with customers and building stronger relationships with suppliers.
Does your company face similar issues? Our Avanga tool helped many companies avoid workflow issues and regulate their running cycle! So, if your business has processes that need to be improved - we are keen to help you.